One of the main aims in business is to retain Customers for repeat business. We all work so hard to get new clients but its ten times cheaper to retain existing clients.
Retaining Customers is known as ‘Relationship Marketing’. Relationship Marketing is different to other forms of marketing in that it recognises the long term value to the business of retaining customers.
It is important to keep all you Customers and make them feel welcome every time they order or contact you. You should treat Customers as you would like to be treated only better.
Put your Customers first and success will follow
Keep in contact with your Customers and they will come back again.
If you have a problem tell your Customer immediately
Communicate if you have any problems.
Never take Customers for granted
Always say thank you
Make your Customers feel important always.